{"asset":"news","key":"5019","locale":"zh","id":"news:5019:zh","entityId":"news:5019","canonicalUrl":"https://www.kps-tv.com/news/detail/5019","state":"ready","title":"内政部推出CSS线上投诉系统，受理涉执法及部属公务人员投诉","summary":"报道介绍2月19日推出的系统及填写投诉、附材料和联系等安排。","body":"柬埔寨内政部宣布，为提升行政效能并健全民众依法申诉与举报机制，自2月19日起正式启用在线投诉受理系统（Complaint Submission System，简称CSS）。该系统旨在加快民众申诉和举报事项的受理、调查与反馈，提高行政工作效率。\n该平台主要受理针对执法人员及内政部公务员相关行为的投诉与举报。通过数字化和标准化流程，相关部门可依法、高效开展调查核实工作，提升行政透明度，维护社会公平正义，并保障投诉人和被投诉人的合法权益。\n公众可通过内政部官方指定网站（https://css-gdin.interior.gov.kh/home）提交个人信息、投诉内容及相关证明材料，也可下载投诉表格以纸质形式填写，并通过平台提供的联系电话进行咨询。内政部表示，CSS系统的启用将拓宽民意表达渠道，规范投诉处理流程，并提升政府部门回应社会关切的能力，是推进公共服务数字化和加强行政监督的重要举措。","contentScope":"full","proof":{"publishedSourceRevision":"1","publishedWorkingVersionId":"14930","languageVersionId":"10619","visibilityVersion":"2","versionToken":"a1.DUV-18BFDnyx_iYCVvrJ5Zlioc0apHdaFT9hDbgzPbE"},"availableLocales":["zh","en","km"],"attributes":{"sourceLocale":"zh","translationKind":"original","nodeId":"172","authorText":"","sourceName":"KPS99TV"},"references":[],"links":[],"publishedAt":"2026-02-19T09:58:53Z"}