Online payments in the WOWNOW food delivery and ride-hailing app in Cambodia are temporarily unavailable. Customer service confirmed the issue and advised users to pay on delivery for the time being.
Users reported that Wing Bank and ACLEDA Bank were the only two options displayed on the payment page. Both were marked as under maintenance, and users could not complete payments online.
In response to users’ inquiries, WOWNOW customer service advised them to choose payment on delivery. Customers can pay the rider or driver in person, in cash or by scanning a QR code, when the order arrives or the trip ends. The platform said it would notify users as soon as online payments were restored.
On November 5, the US Treasury announced a new round of sanctions on entities linked to Prince Group. The two companies associated with WOWNOW that were listed are U-Life KH Super App and Super Light Speed KH Technology.
WOWNOW has yet to disclose why online payments were suspended or when they will resume. It has also given no response on whether the disruption is directly linked to the US sanctions. Any connection remains unconfirmed.
